Delivery & Returns

ORDER AND DELIVERY INFORMATION/PROCESS

Heat Holders offer free Royal Mail Tracked 48 delivery within the UK, with an option to upgrade to Tracked 24.

SMS and email tracking will come through showing your parcel is being delivered from Drew Brady Co Ltd T/A David James.

For overseas deliveries, please be aware of the import charges/taxes for your Country as you will be liable to pay any such charges.

Postage to EU countries will be charged £4.99.

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE NOTE - The IOSS number is only valid for parcels UNDER EUR150.00 – If the price is over EUR150.00 you will be subject to boarder charges.

Postage to Rest of the World will be charged £8.99.

We will not be held liable for late delivery of goods caused by circumstances beyond our control.

 

CANCELLATION POLICY

As we aspire to ship your goods as quickly as possible, it may be difficult to change your order, as it may have shipped before we have a chance to change it. Feel free to send us your request and we will try our best to apply any changes before shipping. In case we cannot make the change, you will then need to ship the socks back to us for an exchange or refund. Please follow instructions below. Socks must not have been removed from their packaging as for hygiene reasons we are then unable to exchange or provide a refund.

 

RETURNS POLICY

We offer a straightforward returns process.

If you would like to return items you will need to then please download  the Returns Form, complete it and return it with your parcel.

If for some reason you are not able to download the form, please include a covering note with your parcel.

Remember to include the name the order was placed under and the Order Number, together with your wishes.

Please ensure items have not been removed from packaging, used, or worn and return within 30 days of placing your order.

Please cut off the address label on the online form and attach to your parcel.

David James
Bruce Way off Cambridge Road
Whetstone
Leicester
LE8 6HP

Also, we suggest you use a method which allows you to track the package in case we don’t receive it.

Refunds are processed on receipt of returned goods and email confirmation will be sent.

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