Delivery & Returns

ORDER AND DELIVERY INFORMATION/PROCESS

Heat Holders offers free UK deliveries with Royal Mail Tracked48 and Evri 48 Hour.

We also offer the option to upgrade your delivery to either Royal Mail Tracked24 or EVRI UK24 – PLEASE NOTE - Neither of these services has a guarantee of next-day delivery.

Royal Mail is available to all UK postcodes, EVRI is available for most UK areas.

SMS and email tracking will come through showing your parcel is being delivered from Drew Brady Co Ltd T/A David James.

For overseas deliveries, please be aware of the import charges/taxes for your Country as you will be liable to pay any such charges.

Postage to EU countries will be charged £5.99.

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE NOTE - The IOSS number is only valid for parcels UNDER EUR150.00 – If the price is over EUR150.00 you will be subject to boarder charges.

Postage to Rest of the World will be charged £9.99.

We will not be held liable for late delivery of goods caused by circumstances beyond our control.

 

CANCELLATION POLICY

As we aspire to ship your goods as quickly as possible, it may be difficult to change your order, as it may have shipped before we have a chance to change it. Feel free to send us your request and we will try our best to apply any changes before shipping. In case we cannot make the change, you will then need to ship the socks back to us for an exchange or refund. Please follow instructions below. Socks must not have been removed from their packaging as for hygiene reasons we are then unable to exchange or provide a refund.

 

RETURNS POLICY

Christmas Returns Policy - For customers buying Christmas gifts we are happy to offer an extended returns policy. Any Christmas gifts bought before 22nd December 2023 can be returned until the 20th January 2024 or within the standard 30 days after purchase, whichever is later.

We offer FREE returns from all UK addresses.

If you would like to return items, please complete the Returns Form, and return it with your parcel.

If, for some reason, you are not able to print the form, please include a cover note with your parcel, remembering to include the name the order was placed under and the Order Number, together with your wishes.

Please remove all packaging carefully when trying it on and enclose all removed labels with your return. Returns should be made within 30 days of receiving your order.

Returns can be made through Royal Mail.

Click on the link below to obtain your free trackable return label:

ROYAL MAIL:

https://www.royalmail.com/track-my-return#/details/6257

If you choose not to use our prepaid label, we cannot reimburse you for the return postage.

Refunds are processed on receipt of returned goods and an email confirmation will be sent.

PLEASE NOTE – We do not offer free returns for parcels sent from addresses outside the UK.

If you are outside the UK and wish to make a return, please complete the Returns Form  and send it with your parcel to:

David James
Bruce Way
Off Cambridge Road
Whetstone
Leicestershire
LE8 6HP
England