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T's & C's

TERMS OF SERVICE

The terms and conditions for the use of the Heat Holders website are detailed below. We may vary these terms from time to time and therefore you should check them before making a purchase.

TERMS OF USE

The following terms and conditions will apply to all purchases made via the website; we are not able to take any orders over the telephone. All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to jurisdiction at the English courts.

We have taken every step to ensure that the information displayed on the website is correct. The images displayed on the website are not necessarily a representation of the actual size. 

We are unable to guarantee that the colour of an image of a product is an accurate representation as different computers and monitors may alter the colour of a particular image.

All prices shown were calculated using pound sterling (£) and include the current UK VAT rate of 20%, unless clearly stated.

We reserve the right to alter our prices and specifications without notice. 

TERMS OF PURCHASE

The full price of your order must be paid before we send any part of the order.

You will receive an order confirmation email once payment has cleared and further updates when your order has been despatched. 

All orders are subject to stock availability.

ENQUIRIES

For enquiries about your order or delivery, please contact us at customerservices@heatholders.co.uk quoting your order number.

 

LEGAL ADDRESS

Drew Brady & Co. Ltd T/A David James
Kearsley Mill
Stoneclough
Radcliffe
Manchester
M26 1RH
Registration Number: 429464

PAYMENT

We are pleased to accept payments online through our secure server.

All credit / debit card transactions are subject to validation checks and authorised by the card issuer. We accept Mastercard, Visa, Delta, Switch, Maestro and Solo. If the issuer of the card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.

All orders will need to be processed with a valid card payment in the name of the registered cardholder. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All credit card details are entered on a secure page on Sage Pay website and we accept 3D Secure transactions. All this information is transferred using SSL (Secure Sockets Layer)

PLEASE NOTE - Payment will show on your statement as DAVID JAMES

ORDER AND DELIVERY INFORMATION/PROCESS

You will receive an order confirmation email once payment has cleared and further updates once your order has been despatched. All orders are subject to stock availability.

We aim to process and despatch items within 2 working days of receiving your completed order. 

 

DELIVERY

Heat Holders orders are posted from UK with the following delivery options:

 

UK Deliveries:

Royal Mail Tracked48 Free Delivery Delivery 3-5 working days
Royal Mail Tracked24 £1 Delivery 1-3 working days

 

Orders delivered to mainland England and Wales will also be able to choose from the following express options:

DHL Next Day £3 Orders placed before 2pm will be delivered next working day
Parcel Force 24 £3 Orders placed before 2pm will be delivered next working day
Parcel Force AM £5 Orders placed before 2pm will be delivered AM next working day

 

Working days are classed as Monday – Friday.

PLEASE NOTE - We do not have any postal collections over the weekend therefore orders placed after 2pm on a Friday will not be collected until Monday.

SMS and email tracking will come through showing your parcel is being delivered from Drew Brady Co Ltd T/A David James.

For deliveries outside the UK, please be aware of the import charges/taxes for your Country as you will be liable to pay any such charges.

Postage to EU countries will be charged £5.99.

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE NOTE - The IOSS number is only valid for parcels UNDER EUR125.00 – If the price is over EUR125.00 you will be subject to border charges.

Postage to the Rest of the World will be charged £9.99.

We will not be held liable for late delivery of goods caused by circumstances beyond our control.

CANCELLATION POLICY

Once your order has been received it may not be possible to cancel or change it, however we are happy to exchange or refund any items you may wish to return. 

RETURNS POLICY

Christmas Returns: Please note, we've extended our usual returns period for Christmas, and purchases made can now be returned until 16th January.

We offer FREE returns from all UK addresses.

If you would like to return items, please follow the steps below.

  1. Create your return under the Order History section of your account, select the order number containing the item(s) you would like to return. If you do not have an account with us then please fill out our Returns Form instead.
  2. Complete the returns form at the bottom of your order page and click ‘Continue’
  3. You will then be directed to the Royal Mail website where you can to obtain your free trackable return label

Please remove all packaging carefully when trying it on and enclose all removed labels with your return. Returns should be made within 30 days of receiving your order.

If you choose not to use our prepaid label, we cannot reimburse you for the return postage.

Refunds are processed on receipt of returned goods and an email confirmation will be sent.

Please note, it may take 3-5 working days for the refund to appear in your bank account.

PLEASE NOTE – We do not offer free returns for parcels sent from addresses outside the UK.

If you are outside the UK and wish to make a return, please complete the Returns Form  and send it with your parcel to:

David James
Bruce Way
Off Cambridge Road
Whetstone
Leicestershire
LE8 6HP
England

 

SECURITY

We use Sage Pay to collect and process transaction information and provide link to our security policy (www.sagepay.co.uk/policies/security-policy)

DATA PROTECTION

Heat Holders collects customer data from this website for our own marketing use only. We will not release any personal details to any third parties. Please see Privacy Policy for the full details.