T's & C's
TERMS OF SERVICE
The terms and conditions for the use of the Heat Holders website are detailed below. We may vary these terms from time to time and therefore you should check them before making a purchase.
The following terms and conditions will apply to all purchases made via the website; we are not able to take any orders over the telephone. All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to jurisdiction at the English courts.
We have taken every step to ensure that the information displayed on the website is correct. The images displayed on the website are not necessarily a representation of the actual size.
We are unable to guarantee that the colour of an image of a product is an accurate representation as different computers and monitors may alter the colour of a particular image.
All prices shown were calculated using pound sterling (£) and include the current UK VAT rate of 20%, unless clearly stated.
We reserve the right to alter our prices and specifications without notice.
TERMS OF PURCHASE
The full price of your order must be paid before we send any part of the order.
You will receive an order confirmation email once payment has cleared and further updates when your order has been despatched.
All orders are subject to stock availability.
For enquiries about your order or delivery, please contact us at firstname.lastname@example.org quoting your order number.
Drew Brady & Co. Ltd T/A David James
Registration Number: 429464
We are pleased to accept payments online through our secure server.
All credit / debit card transactions are subject to validation checks and authorised by the card issuer. We accept Mastercard, Visa, Delta, Switch, Maestro and Solo. If the issuer of the card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.
All orders will need to be processed with a valid card payment in the name of the registered cardholder.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All credit card details are entered on a secure page on Sage Pay website and we accept 3D Secure transactions. All this information is transferred using SSL (Secure Sockets Layer)
PLEASE NOTE - Payment will show on your statement as DAVID JAMES
ORDER AND DELIVERY INFORMATION/PROCESS
You will receive an order confirmation email once payment has cleared and further updates once your order has been despatched. All orders are subject to stock availability.
We aim to process and despatch items within 2 working days of receiving your completed order.
Heat Holders offers free UK deliveries with Royal Mail Tracked48 and Evri 48 Hour.
We also offer the option to upgrade your delivery to either Royal Mail Tracked24 or EVRI UK24 – PLEASE NOTE - Neither of these services has a guarantee of next-day delivery.
Royal Mail is available to all UK postcodes, EVRI is available for most UK areas.
SMS and email tracking will come through showing your parcel is being delivered from Drew Brady Co Ltd T/A David James.
For overseas deliveries, please be aware of the import charges/taxes for your Country as you will be liable to pay any such charges.
Postage to EU countries will be charged £5.99.
All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.
PLEASE NOTE - The IOSS number is only valid for parcels UNDER EUR150.00 – If the price is over EUR150.00 you will be subject to border charges.
Postage to Rest of the World will be charged at £9.99.
We will not be held liable for late delivery of goods caused by circumstances beyond our control.
Once your order has been received it may not be possible to cancel or change it, however we are happy to exchange or refund any items you may wish to return.
We offer FREE returns from all UK addresses.
If you would like to return items, please complete the Returns Form, and return it with your parcel.
If, for some reason, you are not able to print the form, please include a cover note with your parcel, remembering to include the name the order was placed under and the Order Number, together with your wishes.
Please remove all packaging carefully when trying it on and enclose all removed labels with your return. Returns should be made within 30 days of receiving your order.
Returns can be made through Royal Mail.
Click on the link below to obtain your free trackable return label:
If you choose not to use our prepaid label, we cannot reimburse you for the return postage.
Refunds are processed on receipt of returned goods and an email confirmation will be sent.
PLEASE NOTE – We do not offer free returns for parcels sent from addresses outside the UK.
If you are outside the UK and wish to make a return, please complete the Returns Form and send it with your parcel to:
Off Cambridge Road
We use Sage Pay to collect and process transaction information and provide link to our security policy (www.sagepay.co.uk/policies/security-policy)